Shipping policy

Furniture shipments traveling within the contiguous United States and Canada travel by specialty furniture carrier or freight carrier. Our international shipments travel via ocean freight and air freight. Case goods may travel by ground depending on the size and weight of the shipment. Most toys ship via USPS, UPS and FedEx ground and air. Lead times vary from one item to the next, please check availability on product pages.

Our furniture is shipped via UPS, FEDEX, a specialty furniture carrier, and LTL Freight Carriers depending on the size of the items, delivery location, and accessibility.

The majority of large shipments are delivered with our specialty furniture carrier with a threshold delivery. This is delivery to the first dry door (building, garage, inside front /porch door) and up to 2 flights of stairs (10 steps per flight). It does not include any unpack or debris removal. If our specialty carrier cannot do the delivery, you will be notified and the shipment will be sent LTL. Shipments that are sent LTL include a standard, curbside delivery where the boxes are taken off of the truck but are not brought inside your home. LTL inside delivery are available in some areas for an additional charge.

All of our furniture is shipped fully insured to protect against the infrequent case of damages during the delivery process. When your order is shipped, you will be contacted via email with your tracking information. The tracking number takes a day or two to post after pickup. Standard delivery is Monday through Friday. Weekend delivery may be considered non-standard by the carrier and incur additional charges. Once your order has reached the destination area, the carrier will contact you to schedule a delivery appointment. The carrier cannot hold the order indefinitely and will assess storage fees if delivery is not arranged or if you do not answer the number listed on your order. If you refuse to take delivery, the order will turn into a return.